Policies
Welcome to our policy overview. Here you’ll find the key points of our Shipping Policy, Refund Policy, and Terms of Service. Each summary gives you a quick overview of what to expect, with links to the full documents for details.
Shipping Policy — short summary (what to expect)
We ship worldwide with free standard delivery. In-stock orders are usually dispatched within 1 business day (Mon–Fri, cut-off 12:00 EET/EEST). Delivery times vary by region. For EU customers, VAT is included in the price. For non-EU destinations (e.g. UK, Norway, Switzerland), import duties and local VAT may apply and are the buyer’s responsibility.
Refund Policy — short summary (what to expect)
EU/UK consumers have a 14-day right to withdraw from distance purchases, and some products include a 30-day satisfaction guarantee (when clearly stated on the product page). Change-of-mind returns are at the customer’s expense, while faulty or incorrect items are refunded/replaced at our cost. Refunds are issued to the original payment method within 14 days of receiving the return. Import duties and taxes paid on non-EU deliveries are generally not refundable.
Terms of Service — short summary (what to expect)
By ordering from Autonlaturit.com you enter into a contract with PJ-Yhtiöt Oy (Finland). Prices include VAT for EU customers, and shipping is free worldwide. Orders are confirmed by email and can be cancelled/refunded in line with consumer-protection laws. You are responsible for correct contact details and product compatibility; we provide warranties (12–36 months) and follow statutory remedies for defects. Liability is limited to the value of the product, except where mandatory law provides otherwise.