Important information about the Mode 2 EV Charger Cable (BNEVA240S)

We would like to update our customers with important information regarding our imported Mode 2 EV Charger Cable (model BNEVA240S, with both type 2 and type 1 connectors). During official testing, a new issue has emerged regarding the device's DC fault current protection.

What is it about?

Based on the initial information, we assumed that the Mode 2 EV Charger Cable in question has a built-in DC residual current protection. In this regard, we assessed the situation incorrectly, and we regret that this did not come to light earlier. The Finnish Safety and Chemicals Agency (Tukes) commissioned an impartial test of the product by SGS Fimko Oy as part of its normal market surveillance. These tests revealed that the device does not have the protection in question.

This was naturally a surprise and disappointment for us. It is of paramount importance that our products match the description given and meet the applicable requirements.

How does this affect the use of the device?

The use of the device does not pose a risk to the car or its battery. The device has been on the market for eight years and has proven to be very reliable. Tukes' tests also did not detect any risk that would require the cessation of use or the products to be recalled from the market. Use can continue as usual.

The risk is related to a rare direct current (DC) leakage from the electric vehicle during charging. Since this device does not have a DC residual current protection, such a leakage may interfere with the operation of the property's Type A residual current protection. If another fault condition occurs at the same time, for example an electrical leakage to a live part, the Type A protection may not recognize the situation and disconnect the power, which may pose a safety risk.

This scenario requires two independent faults to occur simultaneously, making it highly unlikely. However, the latest standards for EV charging equipment require that such exceptional situations be taken into account – and rightly so.

If the property has a type B residual current device, it will also detect DC leakage, and the above-mentioned risk will not exist.

What are we doing to fix this?

Although the authorities have not ordered a product recall, we at Autonlaturit.com want to take our responsibility and ensure customer satisfaction:

Discontinued: We have removed the Mode 2 EV Charger Cable (BNEVA240S) from our online store with immediate effect.

Exchange option: We are offering all customers who have purchased the affected BNEVA240S charger the opportunity to exchange it for a device with built-in DC residual current protection. The new model has a fixed 6 A charging current and a total length of 5.5 meters. For an exchange, please contact our customer service by email: info@autonlaturit.com. Please mention your order number in your message so that we can process the matter as quickly as possible.

We understand that this situation may raise questions, and we apologize for the inconvenience. It is important to us that you can trust both our products and our operations. If you have any questions, please feel free to contact us - we are happy to serve you.